Cohort metrics · NC-2 region
Devoted MA contract · 312 attributed · YTD 2026
Psych admits / 1k / yr
47
−41% vs. control
ED visits / 1k / yr
312
−28% vs. control
Engagement (30d)
82%
target 75%
Member NPS
71
Devoted avg 38
Utilization trend · YTD
Caliber cohortMatched control
Inpatient admissions per 1,000 members — gap widening as engagement compounds
Intervention effectiveness
| Intervention type | n | Connect rate | Avoided event |
|---|---|---|---|
| CM call · pre-decomp | 142 | 81% | 38% |
| CM call · pharmacy gap | 96 | 74% | 22% |
| SMS PHQ-9 escalation | 203 | 88% | 14% |
| Voice check-in | 68 | 61% | 19% |
| Home visit (unreachable) | 11 | 82% | 45% |
Care manager workload
| CM | Panel | Calls / wk | Outcomes |
|---|---|---|---|
| You (Ortiz) | 120 | 38 | +12% |
| Park | 115 | 41 | +8% |
| Reyes-Cohen | 128 | 35 | +5% |
| Daniels | 102 | 29 | +1% |